Welcome to Alacrity. We provides best SOLAR & RO machines
Last updated: 1 December 2025
Alacrity Solar and RO Systems (hereafter “we”, “us”, “our” or “Company”) is committed to protecting the privacy of individuals (“you”, “your”, “user”, “customer”) who visit our website, use our services, or contact us. This Privacy Policy explains how we collect, use, process, store, and disclose your personal information, and your rights in relation to that information.
By using our website, contacting us, placing orders, or engaging our services, you consent to the practices described in this Privacy Policy.
Personal Data / Personal Information: any information that identifies or can reasonably identify you — such as name, contact number, email address, postal address, etc.
Services: installation, maintenance, repair, consultancy or other services provided by us relating to solar systems, RO/water-purification systems, and related products. (As defined in our Terms & Conditions.) alacritypowersolution.com
Website: refers to our official website (alacritypowersolution.com) and any associated platforms we operate.
We may collect the following categories of personal information:
Contact details: name, phone number, email address, postal address
Order information: products or services ordered, delivery/installation address, order history
Payment information (limited): when you make payments via third-party payment gateways, we receive only the information necessary to process payment (transaction ID, amount, billing name or address) — we do not store full card or payment credentials. alacritypowersolution.com
Communication metadata: any messages or correspondence you send to us (for inquiries, support, feedback)
We collect this information only when you voluntarily provide it — e.g., when you place an order, request a quote or service, sign up, or contact us.
We use your personal data for the following purposes:
To process your orders, deliver products and/or perform installation/maintenance services
To communicate with you: send order confirmations, invoices, service appointment details, updates, support communications
To fulfill legal, tax, accounting or contractual obligations (e.g., billing, warranty support, record-keeping)
To improve our services, products, website functionality, and customer support
To send promotional messages or service-related announcements only if you consent to receiving them
We will limit collection and processing of personal data to what is necessary for the above purposes.
We store your data on secure servers, and/or physical records as needed, in compliance with applicable laws.
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected — e.g., for order fulfilment, warranty support, legal compliance, accounting, or until you request deletion.
If you request deletion (or request us not to use your data further), we will honour the request, unless we are legally required to retain certain data (e.g., for tax or regulatory compliance).
We have implemented reasonable technical and organizational safeguards to protect your personal data against unauthorized access, loss, misuse, alteration or disclosure. This may include encryption, secure storage, access controls, and confidentiality obligations for employees or third-party service providers.
However, please note that no method of transmission over the Internet or storage can guarantee 100% security.
We will share your personal data only in the following circumstances:
With third-party payment processors — strictly for the purpose of processing payments. We do not share full payment credentials. alacritypowersolution.com
With service partners or contractors (e.g., delivery agents, installation teams) when required to fulfill your order or service request
If required by law, regulation, court order, or governmental request
To enforce our Terms & Conditions, prevent fraud, or protect our rights or safety, or that of others
We do not sell, trade, or rent your personal information to third-party marketing or advertising companies.
As a user/customer, you have the right to:
Know what personal data we hold about you
Request correction of inaccurate or outdated personal data
Request deletion of your personal data (subject to legal or contractual obligations)
Withdraw consent at any time for future communications (e.g., marketing messages)
Lodge a complaint if you believe your data has been mishandled — we will investigate and respond accordingly
If you wish to exercise any of these rights, you can contact us using the details provided below.
Our services are intended for adult users. We do not knowingly collect personal data from minors (under 18) without verifiable consent from a parent or legal guardian. If you believe we have collected data from a minor without consent, please contact us and we will delete that data.
We may update this Privacy Policy from time to time (for example, when we change the way we process data or due to changes in applicable laws). When we do, we will revise the “Last updated” date at the top and make the updated policy available on our website.
Your continued use of our website or services following such changes means you accept the revised policy.
If you have any questions, concerns or requests regarding your personal data or this Privacy Policy, please contact us at:
Alacrity Solar and RO Systems
Address: No. 2A, 410, Periyar Street, Kamalatchipuram, Otteri, Bagayam, Vellore – 632002
Phone: +91 78715 51947 / +91 90807 62274 alacritypowersolution.com
Email: alacritysolar86@gmail.com alacritypowersolution.com
This Privacy Policy, and any disputes arising out of it or related to your data, shall be governed by the laws of India. Disputes will be subject to the jurisdiction of the courts in Vellore, Tamil Nadu.
