1. Introduction
Alacrity Solar and RO Systems (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website, phone, email, or during service visits.
By using our services, you consent to the practices described in this Policy.
2. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name
- Address
- Phone number
- Email address
- Billing & delivery details
b. Service-Related Information
- Product purchase details (Solar systems, RO systems, spare parts)
- Installation & maintenance records
- Warranty information
c. Payment Information
- Transaction details
- Billing information
(We do not store your credit/debit card details.)
d. Technical Information (if applicable)
- IP address
- Browser type
- Device information
(collected when you use our website or online services)
3. How We Use Your Information
We use your information to:
- Provide and maintain our products & services
- Process orders, payments, and invoices
- Schedule installation, service, and maintenance
- Offer customer support
- Send order updates, service reminders, and promotional messages
- Improve our products and customer experience
- Meet legal or regulatory requirements
4. Information Sharing & Disclosure
We do not sell or rent your personal data.
We may share your information only with:
- Service technicians for installation/repairs
- Logistics partners for product delivery
- Payment gateways for processing payments
- Government authorities when required under law
All third parties are obligated to protect your information.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from:
- Unauthorized access
- Disclosure
- Alteration
- Misuse
While we strive to protect your data, no system is completely secure.
6. Your Rights
You have the right to:
- Request access to your personal data
- Request corrections or updates
- Withdraw consent for marketing messages
- Ask for deletion of your information (where legally permissible)
To exercise these rights, contact us at 7871 55 1947.
7. Data Retention
We retain your information only as long as necessary for:
- Fulfilling the purposes outlined in this Policy
- Legal, tax, and regulatory requirements
- Warranty and service support
8. Cookies & Website Tracking (if applicable)
If our website uses cookies, they may be used to:
- Improve website functionality
- Remember user preferences
- Analyze site traffic
You can disable cookies through your browser settings.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be reflected with an updated “Last Updated” date.
Continued use of our services signifies your acceptance of the updated Policy.
10. Contact Us
For questions regarding this Privacy Policy, you may contact:
Alacrity Solar and RO Systems
No. 2A, 410, Periyar Street, Kamalatchipuram,
Otteri, Bagayam, Vellore – 632 002
Phone: 7871 55 1947
